This Shipping Policy describes how Redleaf Boutique processes and delivers orders, what shipping costs to expect, and the steps to take if a delivery problem occurs. For anything not covered here, our team can be reached at hello@redleafboutique.com or via the Contact page.
Every order is prepared for dispatch within 1-2 business days (Monday to Friday); weekends and Canadian public holidays are not counted. A confirmation email containing your tracking details is sent the moment your parcel leaves our warehouse. Around sales events and busy seasons, preparation can occasionally run longer, and we will let you know if your order is affected.
The daily cutoff is 2:00 PM Pacific Time (PT). Orders received before the cutoff enter processing that same business day; orders received later enter processing the following business day, which can add one business day to the estimated delivery. The cutoff operates Monday to Friday and does not apply on weekends or Canadian public holidays.
Once dispatched, orders travelling within Canada typically arrive as follows:
These estimates are provided in good faith and do not constitute a guarantee. Actual delivery can vary with carrier workload, customs checks, weather conditions, and other circumstances beyond our control.
Shipping is free on every order and no minimum purchase applies. The amount displayed at checkout is the full and final price: no additional customs, import, duty, or handling charges are collected from you at delivery.
Deliveries are currently available to addresses across Canada, in every province and territory. Orders cannot be shipped to destinations outside Canada at this time.
Redleaf Boutique orders are picked, packed and dispatched from our Canadian warehouse at 8665 Barnard St, Vancouver, BC V6P 5G6. Parcels are handed to trusted carriers such as Canada Post, and the carrier assigned to your region completes the final delivery to your door.
All shipments include tracking. When your order is dispatched you receive an email with the tracking number and a direct link, and you can follow your parcel at any moment through our Track Your Order page. Allow 1-2 business days (Monday to Friday) after dispatch before the first scan appears, as carriers register parcels when they enter their network.
Most orders arrive inside the estimated window, but delays outside our control do occasionally happen. If your tracking has shown no movement for several business days, check the tracking link for the most recent status first. Should the order remain undelivered well past the estimate, write to hello@redleafboutique.com and we will take it up with the carrier.
Please double-check that the delivery address you enter at checkout is complete and correct. Orders delivered to an address supplied incorrectly by the customer are not our responsibility. Where a parcel comes back to us as undeliverable due to an address error, we will contact you about re-delivery; a further shipping charge may apply.
If tracking marks your order as delivered but the parcel is nowhere to be found, or the package reaches you damaged, notify us within 7 days at hello@redleafboutique.com, including your order number and photos where applicable. We will raise an investigation with the carrier and resolve the matter with you, whether through a replacement or a refund.
Our team is available for any shipping question by email at hello@redleafboutique.com or through the Contact page, with replies within one business day. Details on returning an order can be found in our Refund Policy.
Store name: Redleaf Boutique
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 8665 Barnard St, Vancouver, BC V6P 5G6, Canada
E-mail: hello@redleafboutique.com
Phone number: +1 428 436 4496
Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM (PT)
We aim to respond within 24 hours.
