Frequently Asked Questions

Here are answers to the questions our Canadian customers ask most. Still stuck? Our team is glad to help. Shipping & Delivery

Yes. Every order within Canada ships free, with no minimum to reach.

We deliver across Canada, to every province and territory. We don't currently ship to PO boxes or outside Canada.

Roughly 5-11 business days (Monday to Friday) in total, including 1-2 business days (Monday to Friday) of handling. See the Shipping Policy for detail.

Yes. Order before 2:00 PM PT and we handle it the same business day; later orders move to the next.

Tracking

You'll get a tracking link by email once it ships, and you can follow it on our Track Your Order page.

Usually within 24 to 72 hours of ordering, once your parcel is dispatched.

It can take 1-2 business days (Monday to Friday) to show the first scan. If it stays quiet longer, email hello@redleafboutique.com.

Returns

You have 30 days from delivery to request a return on unworn items with tags. Full detail in our Refund Policy.

Email hello@redleafboutique.com with your order number, and we'll send a return authorization within one business day.

You do for a change of mind or size swap; we do if the item arrived damaged, faulty, or wrong.

Within 7 business days (Monday to Friday) of us receiving and checking your return, back to your original payment method.

Email us within 7 days with your order number and photos, and we'll send a replacement or full refund and cover the return postage.

Intimate apparel and personal-care items once unsealed, gift cards, and final-sale pieces.

Payment & Security

Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. More on our Payment Policy.

Yes. It's SSL/TLS encrypted and PCI-DSS compliant, and your full card details are never stored on our servers.

Contact us within 24 hours and, if it hasn't entered handling, we'll change or cancel it.

Applicable provincial tax (GST, HST, or PST) is shown at checkout before you pay.

Sizing

Check the size details on the product page, and email hello@redleafboutique.com if you're between sizes.

We aim for accuracy, though slight colour shifts can happen depending on your screen.

Contact Information

Store name: Redleaf Boutique
Legal name: Ecomsonic LLC

Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 8665 Barnard St, Vancouver, BC V6P 5G6, Canada

E-mail: hello@redleafboutique.com
Phone number: +1 428 436 4496

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM (PT)

We aim to respond within 24 hours.