Our goal is for every Redleaf Boutique order to be right. When it is not, this Return and Refund Policy sets out how returns, refunds, exchanges, and cancellations are handled. Before sending anything back, please review the steps below or contact us at hello@redleafboutique.com or via our Contact page.
Returns can be requested up to 30 days after the delivery date. For a return to qualify, the following must apply:
Where an item arrives back worn, laundered, customer-damaged, or without its tags or packaging, we may decline the return or apply a partial refund instead.
Every return needs our approval before shipment. You can request one through either channel:
State your order number and which item or items you wish to return. A return authorization together with the correct return address follows within one business day. Parcels sent without authorization, or to any address other than the one we provide, cannot be processed or refunded.
When a return is due to a change of mind or sizing, the return postage is paid by the customer. When an item arrived damaged, defective, or incorrect, Redleaf Boutique pays the return postage. A tracked shipping service is strongly advised, since responsibility for a return lost on its way back to us cannot rest with Redleaf Boutique.
No restocking fee is charged on any return.
Check your order when it arrives. Should an item be damaged or defective, should the wrong item appear, or should something be missing, let us know within 7 days of delivery at hello@redleafboutique.com, attaching your order number and clear photos where useful. After reviewing the case we will propose an appropriate solution: a replacement, an exchange, or a full refund, with return postage covered by us in each of these situations.
To secure a different size, colour, or item quickly, return the original piece for a refund once approved and place a fresh order for what you want. That way the replacement is reserved immediately rather than depending on stock at the time your return arrives.
To cancel, reach us without delay at hello@redleafboutique.com. Cancellation with a full refund is possible only while the order has not yet entered processing or left the warehouse. From the moment of dispatch a cancellation is no longer possible, and the regular return route applies once the parcel arrives.
After your return has been received and inspected, an email confirms whether the refund is approved. Approved amounts go back to the original payment method within 7 business days (Monday to Friday); banks and card issuers sometimes need extra time before the amount shows in your account. Where original shipping charges applied, these are not refunded. If an approved refund has not reached you after 10 business days (Monday to Friday), contact hello@redleafboutique.com.
For hygiene reasons, swimwear and bodywear cannot come back once the hygiene seal or liner has been removed. Gift cards and items marked as final sale are likewise excluded from return. When in doubt about a specific item, ask us before ordering.
This policy covers orders delivered within Canada, the only region Redleaf Boutique currently serves.
For any return or refund question, email hello@redleafboutique.com, phone +1 428 436 4496, or use the Contact page. Delivery timeframes are described in our Shipping Policy.
Store name: Redleaf Boutique
Legal name: Ecomsonic LLC
Company address: 1603 Capitol Ave, Cheyenne, WY 82001, United States
Warehouse Address: 8665 Barnard St, Vancouver, BC V6P 5G6, Canada
E-mail: hello@redleafboutique.com
Phone number: +1 428 436 4496
Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM (PT)
We aim to respond within 24 hours.
